Garantiebedingungen

Bei The One Store, bieten wir a 1-Year Warranty against manufacturing defects für eligible products sold through unsere store in the Länder und Regionen wir currently serve, including the Vereinigte Staaten, Vereinigtes Königreich, Brasilien, Australien, Neuseeland, Singapur, Kanada, und Europäische Union countries wir currently serve.

This warranty applies only to defects in materials oder workmanship under normal personal use during the warranty period.

1) Warranty period

The warranty period is 1 year aus the date von Lieferung von the product.

2) What this warranty covers

This warranty covers manufacturing defects that affect the normal use oder expected condition von the product, including:

material defects;
workmanship defects;
abnormal structural failure under normal use;
clear finishing defects caused during production.

3) What this warranty does not cover

This warranty does not cover damage, deterioration, oder issues caused by anything other than a manufacturing defect, including:

normal wear und tear;
scratches, marks, dents, oxidation, fading, oder cosmetic changes aus regular use;
damage caused by impact, dropping, pressure, bending, crushing, oder accidental breakage;
misuse, negligence, improper handling, oder improper storage;
exposure to chemicals, perfumes, lotions, cleaning products, salt water, pool water, harsh soaps, oder other corrosive substances;
damage caused by unauthorised alterations, repairs, resizing, oder modifications after Lieferung;
size issues, fit preference, oder change-von-mind concerns;
intentional damage oder abuse;
loss, theft, oder disappearance von the product.

4) Personalised und engraved items

For personalised oder engraved items, this warranty covers only manufacturing defects in the product itself.

This warranty does not cover dissatisfaction mit the chosen engraving, custom text, symbols, names, dates, initials, oder any personalisation details approved oder submitted by the Kunden, unless the product was manufactured incorrectly aus the information provided.

5) How to make a warranty claim

To request warranty assistance, please contact unsere support team und include:

your Bestellung number;
a clear description von the issue;
clear photos oder videos showing the defect;
any additional information wir können reasonably request to assess the claim.

Email: suporte@theonestore.com.br

Please do not return any item without contacting us first und receiving further instructions.

6) Warranty assessment

All warranty claims are subject to review by The One Store.

Wir können request photos, videos, additional details, or, where necessary, the return von the item für inspection before approving the claim.

If the issue is found not to be a manufacturing defect, the claim may be denied.

7) Remedy under this warranty

If a valid warranty claim is approved, The One Store may, at its discretion:

replace the product mit the same item;
replace the product mit an equivalent item if the original is unavailable;
offer another appropriate solution, including store credit oder Rückerstattung, where appropriate.

The exact remedy will depend on product availability, the nature von the defect, und the circumstances von the claim.

8) Limitation von this warranty

This warranty applies only to the original purchaser und only to products purchased directly aus The One Store.

This warranty is limited to the terms stated on this page und does not affect any zwingende Verbraucherrechte die gelten können under the laws von the destination country oder region.

9) Contact

If you have any questions about this Warranty Policy, please contact us at: