Política de Garantia

Na O One Store, oferecemos uma 1-Year Warranty against manufacturing defects para eligible products sold through our store em o países e regiões we currently serve, including o Estados Unidos, Reino Unido, Brasil, Austrália, Nova Zelândia, Singapura, Canadá, e União Europeia countries we currently serve.

Este warranty applies only para defects em materials ou workmanship under normal personal use during o warranty period.

1) Warranty period

O warranty period é 1 year de o date de entrega of o produto.

2) What esta warranty covers

Este warranty covers manufacturing defects que affect o normal use ou expected condition de o produto, including:

material defects;
workmanship defects;
abnormal structural failure under normal use;
clear finishing defects caused during production.

3) What esta warranty does not cover

Este warranty does not cover damage, deterioration, ou issues caused por anything other than uma manufacturing defect, including:

normal wear e tear;
scratches, marks, dents, oxidation, fading, ou cosmetic changes de regular use;
damage caused por impact, dropping, pressure, bending, crushing, ou accidental breakage;
misuse, negligence, improper handling, ou improper storage;
exposure para chemicals, perfumes, lotions, cleaning products, salt water, pool water, harsh soaps, ou other corrosive substances;
damage caused por unauthorised alterations, repairs, resizing, ou modifications after entrega;
size issues, fit preference, ou change-of-mind concerns;
intentional damage ou abuse;
loss, theft, ou disappearance de o produto.

4) Personalised e engraved items

For personalised ou engraved items, esta warranty covers only manufacturing defects in o produto itself.

Este warranty does not cover dissatisfaction com o chosen engraving, custom text, symbols, names, dates, initials, ou any personalisation details approved ou submitted por o cliente, unless o produto foi fabricado incorrectly de o information provided.

5) How para make uma warranty claim

To request warranty assistance, please contact our support team e include:

your pedido number;
a clear description de o issue;
clear photos ou videos showing o defect;
any additional information podemos reasonably request para assess o claim.

Email: suporte@theonestore.com.br

Please do not return any item without contacting us first e receiving further instructions.

6) Warranty assessment

All warranty claims são subject para review por O One Store.

Podemos request photos, videos, additional details, or, onde necessary, o return de o item para inspection before approving o claim.

If o issue é found not para be uma manufacturing defect, o claim may be denied.

7) Remedy under esta warranty

If uma valid warranty claim é approved, O One Store may, at o seu discretion:

replace o produto com o same item;
replace o produto com um equivalent item if o original é unavailable;
offer another appropriate solution, including store credit ou reembolso, onde appropriate.

O exact remedy will depend on produto availability, o nature de o defect, e o circumstances de o claim.

8) Limitation de esta warranty

Este warranty applies only para o original purchaser e only para products purchased directly de O One Store.

Este warranty é limited para o terms stated on esta page e does not affect any direitos obrigatórios do consumidor que may apply under o laws de o destination country ou region.

9) Contacto

If você have any questions about esta Política de Garantia, please contact us at: